Faqs Shipping | Pitsa.Shop

About ZuZu's Pitsa Shop

ZuZu's Pizza Shop specializes in the creation of unique fusion pizzas that are made-to-order, flash-frozen, and shipped with the utmost care. Our pizzas are carefully crafted to ensure that they are of the highest quality and meet the unique tastes and preferences of our customers. We take great pride in our attention to detail and our commitment to providing exceptional customer service. Whether you are looking for a classic pizza or something more adventurous, we have something for everyone.

Fusion Pizza presents an exceptional and mouth-watering fusion of different culinary customs, bringing together a diverse range of flavors and ingredients to create a truly unique delicious pizza experience.

Unlike conventional frozen pizzas, ours are not mass-produced and stored. Each pizza is made to order, following your specific instructions. We then freeze and ship them to ensure you receive a fresh, custom-made pizza.

Nutritional & Allergy Information

ZPlease indicate any food allergies in the special instructions section during checkout. Please be aware that we cannot guarantee a completely allergen-free environment.

Placing an Order

To place an order, simply click the "Shop Now" button and select your desired items. For a step-by-step guide, please click here to watch our instructional video.

Absolutely, all our pizzas are fully customizable to meet your preferences.

Of course! Specify any toppings you'd like to exclude in the instructions box during checkout.

You can input any special preferences in the designated instructions box for each menu item during checkout.

Once we receive your order, we carefully make your pizzas to your specifications and freeze them for shipping. This ensures that your pizzas arrive just as fresh and delicious as if you had ordered them in-store.

Baking Instructions

You will find a set of detailed baking instructions for each fusion pizza you ordered enclosed in an envelope, packaged within your shipping box. These instructions will guide you on how to prepare your pizza to perfection, ensuring a delightful culinary experience. Simply follow the instructions carefully, and you will have a delicious and satisfying meal in no time.

Shipping & Handling

Rest assured that we take great care in ensuring your pizzas are packed securely during shipping. Our top-notch quality insulated shipping boxes are designed to provide maximum protection for your pizzas. You can trust that your items will arrive at their destination in the same condition as when they left.

Our delivery process does not involve the use of dry ice. Instead, we rely on premium ice gel packs that guarantee the safety of pizzas during transit. These gel packs are both safe to handle and effective in keeping your pizzas frozen until they arrive at their destination.

Yes, we can deliver to business addresses.

Regrettably, the option you have requested is currently not available. Please note that our company's shipping schedule falls on Mondays, Tuesdays, and Wednesdays, and the expected delivery time is two days following the shipping date.

Your order will be shipped on Mondays, Tuesdays, or Wednesdays and usually arrives within two days from the shipping date.

Once your order is shipped, we will email you the tracking information. Alternatively, you can log into your account on our website to find this information.

Insurance & Order Issues

Yes, we offer complimentary 100% insurance coverage for your order.

The insurance covers lost, stolen, or damaged shipments.

To file a claim, please visit [Route Claims](https://claims.route.com/).

For detailed information on claim policies, please visit [Route Package Protection Policies](https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies).

If you suspect your package is lost, please file a claim at [Route Claims](https://claims.route.com/).

If your pizzas arrive thawed, please file a claim at [Route Claims](https://claims.route.com/).

To change your shipping address, email us immediately at [email protected] with your order number. We can update the address as long as the order has not been shipped.

Receiving Order & Storage

Broken pizzas are safe to consume as long as they have not thawed upon arrival. If they are thawed, please dispose of them and file a claim [here](https://claims.route.com/).

Please promptly place your pizzas in the freezer. If you plan to consume them within a few hours, storing them in the fridge is acceptable.

Our pizzas can be safely stored in the freezer for up to 60 days.

Pizzas can be stored in the fridge for up to 24 hours.

No, we do not recommend refreezing pizzas once they have been thawed or baked.

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